FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
choonkee.com offers various kind of Payment Methods as shown below :-
1. Internet Transfer
Via Ipay88 (Internet Banking)


2. Offline Bank Transfer / TOUCH'N GO E-WALLET

Bank : CHOON KEE FOOD TRADING
Bank Account : HONG LEONG BANK
Account Name : 32000015804

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : choonkeetrading@gmail.com or whatapps to 018-8724581

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at choonkeetrading@gmail.com or whatapps to 018-8724581(Ms.Ng) with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in RINGGIT MALAYSIA (RM)

Q. How long does the delivery usually takes?
Delivery usually will takes about 2DAYS to 1 WEEKS

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to choonkeetrading@gmail.com or whatapps to 018-8724581 for us to clear your doubts.

 

Q. How to redeem the point
CHOON KEE REWARD POINT怎么换产品?
1. RM1=1 POINT 
2. 100 POINTS=RM1
3. 分数是没有EXPIRED DATE 
3. 换产品和购物无法放在同一个订单, 用分数更换我们的产品只可以一个订单, 如顾客们要在同一天购买就会有两个订单.
如何检查分数?
1. 顾客们可以到右上角
2. 按人头
3. 选择第五个有写着 (MY REWARD POINT), 按进去了之后就可以查看分数啦.
如何使用分数更换产品?
1. 顾客们需确定自己的分数后就可以开始换产品.
2. 例如: 如果分数有200分, 顾客们就可以换200分或以下的产品. 
3. 200分=RM2, 顾客们可以更换RM2 或以下的产品.
4. 顾客们可以累计分数来更换产品.
更换分数步骤如下:
1. 选择想要更换的产品
2. 在 WHAT WOULD YOU LIKE TO DO NEXT 下面选择第二个 (USE REWARD POINTS)
3. 然后按APPLY POINTS
4. 接下来就按PROCEED TO CHECKOUT, 按了过后, 后面步骤和购买方式一样哦.
顾客们如不明白可以找我们的Admin询问哦.